Not what you were looking for? Receive an item in error? Order the wrong item?
The JAS NAIL guarantees 100% satisfaction on orders except for listed items below*. This is to ensure sanitation safety for all customers or adhere to the manufacturer’s return policy. If there is a problem with your order because of damaging and defecting product, you may get fully refund for an credit on your account to exchange for another item of the same price. In another hand, you are not completely satisfied with your purchase, you may return it within 30 days for an credit on your account or an exchange for another item of the same price with our approval and be responsible for all the cost of shipping and 20% of restocking fee. We will do whatever it takes to make it right.
Please note: Shortage, discrepancy or damage in a shipment must be reported within 7 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.
To ensure full credit, please keep in mind these important points when returning an item:
- It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages using a traceable ground shipping method (we recommend FedEx or the US Postal Service insured mail) to:
JAS NAIL – Return Department
13222 Brookhurst st.
Garden Grove, CA 92843
- All returns must be authorized to be returned. To obtain a Return Authorization Number click here and complete the form or call our Customer Service at (714) 379-0858 or (714)589-9056
- We will refuse and reject all returned packages if there is no receipt or invoice order
- Product(s) should be:
- Returned within 30 days from shipping date,
- In good condition, in original packaging with all printed materials, parts and accessories and the UPC Code on the exterior, and
- Received in sellable condition.
- Shipping charges are refunded only when the wrong product was shipped or product was defective upon arrival.
- A copy of the original INVOICE or Receipt which should be packed inside the box.
- All returns will be inspected and must be 100% complete.
- All free items included with a specific product purchase must be returned as well to receive credit.
- When buying in case, but return less than case quantity, the refund price will be calculated using the next higher price level.
- It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to JAS NAIL
- Products are sold for Professional Use Only. We reserve the right to verify and ask for proof of your current professional license such as salon owner, cosmetology, nail technician, instructor, student. Any false statement will void your rights for return or claims.
- All authorized returned items are subject to restocking fee.
- Spas & equipment carry manufacturer’s warranty. Please contact the manufacturer for technical issues or repair Manufacturer’s Return Policy and Warranty
- *No returns can be made on clearance sale items and special/custom orders; these are considered final sales.
- Credit will always be issued to the same credit card to which they were charged.
- We will issue a refund within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
If you return products to the JAS NAIL shop fulfilment centre, you can check your order status online through Your Account at any time to see if we’ve received and processed it. You can call us at (714) 379-0858 from 9:00 AM – 4:30 PM CST Mon-Fri except for national holidays. Be sure have your order number available when you call.